Products & services/Service directions
RESEARCH INTO EXPERIENCE

Start with a real need. Explore what a service could be.

AI, speech and robotic systems provide a foundation for exploring experiences. These are directions for discussion; any specific approach depends on context, conditions and validation.

Concept of a person discussing an experience with Ami
HUMAN ↔ TECHNOLOGYFrom understanding to responseAI concept visual · Research direction
01
CONVERSATION

Natural conversation

How can a response follow what someone means?

Study the rhythm of speaking, pausing, clarifying and responding. Leave room for expression and seek clarification when meaning is uncertain.

Focus

Turn taking · Context · Expressing uncertainty

02
SPEECH

Speech research

What needs to be heard in a real environment?

Explore speech input and transcription, considering background sound, speaking habits and pauses. Accuracy, language coverage and operating conditions require measured validation.

Focus

Input conditions · Transcription feedback · Uncertainty

03
INTERACTION

Interaction design

How should an interaction begin—and end?

Explore understandable cues and choices across physical and digital experiences. Consider responses as well as the experience of pausing or ending an interaction.

Focus

State cues · Willingness to engage · Multiple forms of feedback

04
ROBOTICS

Robotic systems

How can an intended movement become testable behavior?

Consider form, motion space and system coordination. A visual concept and an engineered product are different stages; motion range, conditions and reliability require further validation.

Focus

Structural relationships · Motion space · System coordination

05
CONNECTION

Connected experiences

What role should each touchpoint play?

Explore connected but clearly bounded experiences across robotics, mobile products and official channels. Rules for data, accounts and content will accompany relevant product announcements.

Focus

Touchpoint roles · Consistent information · Service boundaries

A USEFUL CONVERSATION CAN START HERE

A useful conversation can start here

  1. 01

    Describe the context

    Who takes part, in what environment, and what interaction is intended.

  2. 02

    Define the question

    Separate known conditions, open questions and hopes before defining capabilities.

  3. 03

    Discuss validation

    Discuss observable experiences and methods, then consider next steps together.

Scope and arrangements require further mutual agreement.

Explore the research directions
LET’S BUILD THE NEXT CHAPTER

Bring your idea to the next conversation.

Product enquiries, context discussions and research collaboration can start with one clear question.